We want all of our customers to be satisfied with their order. While we do not offer refunds, we do offer returns within 7 days of the item being received. The received date is the date shown as delivered on the package tracking.
To exchange an item, please fill out this form. Once the item is received back according to our policies, we will process a shop credit in the amount of the purchase minus the original shipping cost. Please note that discounts and promotions used at the time of purchase cannot be transferred to the new purchase. The customer is responsible for the shipping cost to return an item. Returns may take up to 5 business days after receiving to be processed.
* We do not accept returns on the Gotta Have It Deal, limited items, preorders, clearance/sale items, final sales, or holiday/seasonal items. We also cannot do exchanges on drinkware.