We want all of our customers to be satisfied with their order! While we do not offer refunds, we do offer exchanges within 7 days of the item being received. The received date is the date shown as delivered on the package tracking. 

To exchange an item, please fill out this form. Once the item is received back in the original condition (unused and unwashed), we will process a gift card in the amount of the purchase minus the original shipping cost unless otherwise discussed. The gift card will be sent to the email address left in the form. 


  • Discounts and promotions used at the time of purchase cannot be transferred to the new purchase.
  • The customer is responsible for the shipping cost to return an item.
  • Exchanges may take up to 5 business days after receiving to be processed.


* We cannot do exchanges on the Gotta Have It Deal, limited items, preorders, or holiday/seasonal items. We also cannot do exchanges on mugs, tumblers, and kids cups.